Privacy Policy
This Privacy Policy describes how OXA Cab Service Technologies Pvt Ltd collects, uses, protects, and discloses personal data when you use our mobile applications, websites, and on-demand mobility services.
At a Glance: Our Privacy Commitments
Zero Data Monetization
We never sell, rent, or trade your personal travel telemetry or phone numbers to third-party ad networks.
End-to-End Encryption
All in-transit data and payment references are protected using 256-bit TLS encryption protocols.
Driver Safety & KYC
Driver KYC and vehicle inspection data are strictly utilized for regulatory safety verification and dispatch.
Full Account Control
You have full authority to export, correct, or request complete erasure of your profile and history anytime.
1. Information We Collect
Categories of data required to provide on-demand ride services
We collect information you provide directly, data gathered automatically during app operation, and verification records from third-party validation agencies:
A. Account & Contact Credentials
Full legal name, phone number, email address, profile avatar, and emergency SOS contacts registered in your profile.
B. Captain / Driver Partner Records
Driving License details, Vehicle Registration Certificate (RC), commercial permits, vehicle insurance, banking UPI identifiers for payouts, and government-issued photo identity proofs (e.g., PAN / Voter ID / Driver License).
C. Transactional & Payment Records
Fares charged, digital receipts, trip distance, promo codes redeemed, and payment confirmation tokens issued by authorized UPI and payment gateways (we do not store raw credit card numbers or banking PINs).
2. How We Use Your Information
Service execution, transparent billing, and user support
We process your personal information strictly for legitimate operational purposes:
- Trip Dispatching & Matching: Matching passenger pickup requests with nearby available two-wheelers, autos, and cabs.
- Transparent Tariff Computing: Calculating upfront flat-rate fares based on exact route distances and vehicle category chosen.
- Customer Helpline & Lost Item Assistance: Resolving rider-driver disputes, fare inquiries, and retrieving items left behind.
- Safety Monitoring: Monitoring unusual route deviations, extended stops, or speed threshold exceedances during active rides.
- Platform Integrity: Detecting fraudulent accounts, unauthorized multiple logins, or false ride cancellation patterns.
3. Location & Telematics
GPS tracking rules for riders and captain partners
Precise location data is essential for an on-demand cab network:
For Riders
Location access is requested while using the app to identify pickup and drop locations. Once a trip commences, telemetry is captured until destination drop-off.
For Captain Partners
Foreground and background GPS tracking is captured while marked "Online" to calculate estimated arrival times and route navigation.
5. Data Security & Storage
Encryption standards and infrastructure defense
All personal data is hosted in ISO 27001-certified data centers located within India. We deploy strict access controls, automated anomaly monitoring, and TLS/HTTPS encrypted transport layer channels. Access to internal user databases is restricted to authorized operations staff under confidentiality obligations.
6. Data Retention & Erasure
Timeline for holding and deleting personal records
We retain personal data as long as your account remains active. If you request account closure, personal identifiers are anonymized or permanently purged from active systems within 30 days, except records mandated by tax and accounting legislation (e.g., invoices retained up to 7 years for GST audit requirements).
7. Your Rights & Choices
Managing permissions and consent options
As a data principal, you have the right to:
- Review, correct, or update personal contact information directly within the app profile.
- Revoke location permissions via phone operating system settings (this will disable real-time ride bookings).
- Opt out of non-essential promotional SMS or push notifications.
- Request a portable machine-readable copy of your completed trip history.
8. Grievance Officer & Official Inquiries
Designated officer for legal and privacy grievances
In compliance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are published below:
OXA Cab Service Technologies Pvt Ltd
Designation: Data Grievance Officer
Email: privacy@oxacab.com
Toll-Free Helpline: 1800-OXA-CAB (1800-692-222)
Response SLA: Acknowledged within 24 hours, resolved within 15 business days.